If you have questions about visiting any park, this is a robust FAQ for each one. Just scroll down to your park and you’ll have all the info you need. If you have a question we haven’t answered, email us at fun@schlitterbahn.com!
FAQ for New Braunfels
You’ve got questions, we’ve got answers. These are from our main New Braunfels FAQ, with some links to more detailed content on this blog. Don’t see your question addresses? Let us know!
Food
Can I bring a picnic to the park?
YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don’t need to. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry. You can find a Video on ice chest 101, some winning recipes, and info on Going Cooler Free, too.
Photos
Schlitterbahn partners with “Photo Haus”. They take pictures of our guests throughout the park and offer the photos for purchase at kiosks near park entrances, much like roller coaster pictures. If you have gotten pictures taken recently, and still have your number, it may be possible to retrieve your photo. However, photos are deleted after two days. Please contact 830.743.3289 or email katelynphotomemo@gmail.com orgood_ol_mikedavis@hotmail.com. You must include: Name, Phone, Address, Park Location, Sticker Number, and Day of Visit.
Admission Tickets
Do I have to pay even if I don’t get into the water?
Yes, with all the great water attractions at Schlitterbahn New Braunfels Waterpark you won’t want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars. If someone in your party is over 55, please inquire with admissions staff about the “senior spectator” rate.
What time does the afternoon discount rate begin?
The afternoon discount rate begins at 3:00 p.m. every operating day. This rate is only available on the day of admission, and is not availabel for pre-purchase.
Where can I get discounted tickets?
For the best discount, purchase your tickets in advance, online. Summer prepaid retail tickets may be purchased at a discount at participating Kroger, HEB, and Valero retail locations (typically located in or near the gift card area.) Special discounts available for groups of 15 or more. Learn more about group programs here.
Seriously. What is the very best deal?
The BEST DEAL is our Two-Day Pass! When you buy a two-day pass, you can use your second day ANY TIME in the same season. And since the second day is almost 50% off, it’s a screaming deal! REMEMBER: Two-day passes are not transferable or refundable and must be used by the same person for each visit.
Do you offer discounts to the military?
Yes, we love our service members! We participate with local military installations to offer discount tickets.
Schedule
The waterpark operating schedule can be viewed here.
Be Prepared When You Arrive
What should I do with my stuff?
It is best to leave important items at home. Please don’t bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee plus deposit. The deposit is refunded when the key is returned.) Glasses/sunglasses will come off on some rides, so secure them with a neck strap (available at our gift shops).
What’s the dress code?
We are a family waterpark, so we do have rules on what to wear. You can read about them in detail here.
But how do I carry around money?
Schlitterbahn offers Super Splash Cash. Cards loaded with a dollar value that you can take around with you and redeem the unused value at the end of the day. Great for food or retail items.
Is there shade and seating?
Natural shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. We have more tips on avoiding a Schlitterburn. Don’t worry if you forget anything, we have it in our retail shops! Also, we have hundreds of picnic tables, arrive early on busy days to get your favorite spot. Or if you want to upgrade to a shaded spot with a waiter, book a Cabana.
What is the tram for?
We are SO HUGE. Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Here is a map of the park and both sections.
Kids
Do you have life jackets and kid’s tubes available?
We have a limited number of life jackets for our guests at no charge. They’re available on all of our river beaches on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid’s tubes, or tubes with bottoms. Kid’s tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational floatation devices in the waterpark. Personal life-jackets are always welcome!
Can my kid ride on my lap?
No. We do not allow lap riding on any rides. It’s not safe for your child.
What about toddlers?
Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn have been designed with toddlers in mind. And be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.
Rides
Are there height requirements on the rides?
Only four rides have height requirements: the Master Blaster, Dragon’s Revenge, the Sky Coaster, and the Downhill Racer. You must be at least 42 inches tall to ride these rides. Schlitterbahn uses an attraction rating system for all rides and pools. Each attraction is coded to inform guests about the ride and the skills required. Check Attractions Listing for an explanation of our rating system and the codes for each attraction. Visit our attractions page for more information. Schlitterbahn uses an attraction rating system for all water attractions. An information sign is posted at each attraction entrance with ride descriptions, thrill rating and skills required for riding. Check out our ride blogs!
Just In Case…
Do you have a lost and found?
Any one of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734.
What do we do if our party gets separated?
Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.
What if there is bad weather on the day of my visit?
Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.
FAQ for Galveston
What is the best time to come to Schlitterbahn?
What time does the afternoon discount rate begin?
The best deal is a tw0-day pass! But you may wonder: If I purchase a two-day pass, do I have to use it on consecutive days?
Where can I get discounted tickets?
Do I have to pay even if I don’t get into the water?
Can I bring a picnic to the park?
Is there shade?
Do you have life jackets and kid’s tubes available?
What about toddlers?
What if there is bad weather on the day of my visit?
Are there height requirements on the rides?
What do we do if our party gets separated?
Do you have changing facilities?
Do you have a place for valuables?
Do you have a lost and found?
FAQ for South Padre
What is the best time to come to Schlitterbahn Beach Waterpark?
What time does the afternoon discount rate begin?
If I purchase a two-day pass, do I have to use it on consecutive days?
Where can I get discounted tickets?
Do I have to pay even if I don’t get into the water?
Can I bring a picnic to the park?
Rent your own exclusive, all-day Cabana or BBQ Palapa!!
Is there shade?
Do you have life jackets?
What about toddlers?
What if there is bad weather on the day of my visit?
Are there height requirements on the rides?
What do we do if our party gets separated?
Do you have changing facilities?
Do you have a place for valuables?
Do you have a lost and found?
FAQ for Kansas City
What is the best time to come to Schlitterbahn?
If I purchase a two-day pass, do I have to use it on consecutive days?
Where can I get discounted tickets?
- Online Admission Discounts-Discounted admissions are available for online purchases at schlitterbahn.com. Save $3.00 off General Admission and $3.00 off Child/Senior Admission.
- Online Deals & Packages-Save even more when you take advantage of one of our online special offers and packages. Add a Kansas City T-Bones baseball game to your visit with the Swing & Slide package. Receive discounts on souvenir refillable drink bottles and beach towels. Pre-purchase Special Event tickets and receive a great discount. Add Splash Cash to your discounted online admission to pay for food, beverages, lockers and merchandise. Prices vary.
- Prepaid Retail Ticket CardsDiscounted admission tickets are available for purchase where gift cards are sold at various locations throughout Kansas, Missouri, Nebraska and Iowa. Save $3.00 off the All-Day General Admission gate price and $3.00 off the All-Day Child/Senior Admission gate price. You must buy ticket cards in advance at these locations to receive this discount. Prepaid ticket cards are available at participating retailers, including Price Chopper, HyVee, Hen House and more.
- Military Discounts-Schlitterbahn supports members of the military by offering discounted admission tickets at many military installations throughout the region. These tickets provide the best season-long military discount and must be purchased at ITT or ITR offices at participating military installations. This discount is not available at the park entrance. Please visit our Military Discounts Page for a list of participating installations and contact them directly for prices. Those who do not have access to one of the participating installations may show their military ID at the park entrance to receive a $6.00 discount off General Admission and $2 off Child/Senior Admission.
- Group Discounts-Group rates are available for groups of 15 or more guests visiting on the same day. Groups of 40 or more may add a catered meal to their day. Advance reservation and payment required to be eligible for group rates.
Do I have to pay even if I don’t get into the water?
Does the park accommodate guests with disabilities?
Can I bring a picnic to the park?
Is there shade?
Do you have life jackets and tubes for kids?
Can I reserve a table?
What about toddlers?
What if there is bad weather on the day of my visit?
Are there height requirements on the rides?
What do we do if our party gets separated?
Do you have changing facilities?
Do you have a place for valuables?
What is Splash Cash?
Do you have a lost and found?
FAQ Corpus Christi

Corpus Christi