If you have questions about visiting any park, this is a robust FAQ for each one. Just scroll down to your park and you’ll have all the info you need. If you have a question we haven’t answered, email us at fun@schlitterbahn.com!

FAQ for New Braunfels

cropped-1980312_10152800720684358_4149233121034670727_o.jpgYou’ve got questions, we’ve got answers. These are from our main New Braunfels FAQ, with some links to more detailed content on this blog. Don’t see your question addresses? Let us know!

 

Food

Can I bring a picnic to the park?
YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don’t need to. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry. You can find a Video on ice chest 101,  some winning recipes, and info on  Going Cooler Free, too.

 

Photos

Schlitterbahn partners with “Photo Haus”. They take pictures of our guests throughout the park and offer the photos for purchase at kiosks near park entrances, much like roller coaster pictures. If you have gotten pictures taken recently, and still have your number, it may be possible to retrieve your photo. However, photos are deleted after two days. Please contact 830.743.3289 or email katelynphotomemo@gmail.com orgood_ol_mikedavis@hotmail.com. You must include: Name, Phone, Address, Park Location, Sticker Number, and Day of Visit.

Admission Tickets

Do I have to pay even if I don’t get into the water?
Yes, with all the great water attractions at Schlitterbahn New Braunfels Waterpark you won’t want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars. If someone in your party is over 55, please inquire with admissions staff about the “senior spectator” rate.

What time does the afternoon discount rate begin?
The afternoon discount rate begins at 3:00 p.m. every operating day. This rate is only available on the day of admission, and is not availabel for pre-purchase. 

Where can I get discounted tickets?
For the best discount, purchase your tickets in advance, online. Summer prepaid retail tickets may be purchased at a discount at participating Kroger, HEB, and Valero retail locations (typically located in or near the gift card area.) Special discounts available for groups of 15 or more. Learn more about group programs here.

 

Seriously. What is the very best deal?
The BEST DEAL is our Two-Day Pass! When you buy a two-day pass, you can use your second day ANY TIME  in the same season. And since the second day is almost 50% off, it’s a screaming deal! REMEMBER: Two-day passes are not transferable or refundable and must be used by the same person for each visit.
Do you offer discounts to the military?
Yes, we love our service members! We participate with local military installations to offer discount tickets.

Schedule

The waterpark operating schedule can be viewed here.

 

Be Prepared When You Arrive

What should I do with my stuff?
It is best to leave important items at home. Please don’t bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee plus deposit. The deposit is refunded when the key is returned.) Glasses/sunglasses will come off on some rides, so secure them with a neck strap (available at our gift shops).

 

What’s the dress code?

We are a family waterpark, so we do have rules on what to wear. You can read about them in detail here.

But how do I carry around money?
Schlitterbahn offers Super Splash Cash. Cards loaded with a dollar value that you can take around with you and redeem the unused value at the end of the day. Great for food or retail items.

Is there shade and seating?
Natural shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. We have more tips on avoiding a Schlitterburn. Don’t worry if you forget anything, we have it in our retail shops! Also, we have hundreds of picnic tables, arrive early on busy days to get your favorite spot. Or if you want to upgrade to a shaded spot with a waiter, book  a Cabana.

What is the tram for?
We are SO HUGE. Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Here is a map of the park and both sections.

Kids

Do you have life jackets and kid’s tubes available?
We have a limited number of life jackets for our guests at no charge. They’re available on all of our river beaches on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid’s tubes, or tubes with bottoms. Kid’s tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational floatation devices in the waterpark. Personal life-jackets are always welcome!

Can my kid ride on my lap?
No. We do not allow lap riding on any rides. It’s not safe for your child.

What about toddlers?
Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn have been designed with toddlers in mind. And be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.

Rides

Are there height requirements on the rides?
Only four rides have height requirements: the Master Blaster, Dragon’s Revenge, the Sky Coaster, and the Downhill Racer. You must be at least 42 inches tall to ride these rides. Schlitterbahn uses an attraction rating system for all rides and pools. Each attraction is coded to inform guests about the ride and the skills required. Check Attractions Listing for an explanation of our rating system and the codes for each attraction.  Visit our attractions page for more information. Schlitterbahn uses an attraction rating system for all water attractions. An information sign is posted at each attraction entrance with ride descriptions, thrill rating and skills required for riding. Check out our ride blogs!

Just In Case…

Do you have a lost and found?
Any one of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734.

What do we do if our party gets separated?
Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.

What if there is bad weather on the day of my visit?
Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.

FAQ for Galveston

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What is the best time to come to Schlitterbahn?

For the best experience, visit Schlitterbahn on a weekday. If you must plan your visit on a weekend, we suggest weekends early or late in the season, or on a Sunday in late June, July and early August. Saturdays in late June, July and early August are the most popular days to visit the park, and you may experience longer waits for admission and attractions and limited availability of picnic tables, loungers and tubes. Whenever you do choose a day to visit, plan to arrive early–Schlitterbahn is a big place and you’ll want to experience it all.

What time does the afternoon discount rate begin?

Schlitterbahn does offer an afternoon discount rate that begins at 3:00 p.m. during summer  and at 2:00 pm during the Indoor Waterpark Season (click here for the schedule). Discounted afternoon tickets are not available for purchase online, and can only be purchased at the park after the set time.  Guests who purchase all-day prepaid tickets and arrive at the park at the start of the afternoon rate will not receive a partial or full refund.

The best deal is a tw0-day pass! But you may wonder: If I purchase a two-day pass, do I have to use it on consecutive days?

No, and this is why it’s an amazing deal! You can use that second day at a later date at our Galveston park, as long as it’s the same SEASON when you bought it: spring indoor season, summer season, fall indoor season. And it’s YOUR ticket only. Two-day passes are not transferable or refundable and must be used by the same person for each visit.

Where can I get discounted tickets?

For the best discount, purchase your tickets in advance, online.
Summer prepaid retail tickets may be purchased at a discount at participating Kroger, HEB and Valero retail locations in or near the store’s gift card area.
Special discounts available for groups of 15 or more. Learn more about group programs here.

Do I have to pay even if I don’t get into the water?

Yes, with all the great water attractions at Schlitterbahn Galveston Island you won’t want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars.

Can I bring a picnic to the park?

You are more than welcome to bring your own family picnic basket and ice chests inside the park for FREE. Please do not bring glass, alcohol or open containers. You can find some great tips here. All ice chests and picnic supplies are inspected prior to entering the park. Schlitterbahn Galveston Island also offers a wide variety of fun foods and beverages throughout the park for those who do not wish to bring their own picnic. Read up about our splash cash option here if you want to leave that cooler at home!

Is there shade?

Shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. Here are some tips for avoiding a Schlitterburn!
During the summer season, our park offers a limited number of cabanas that are available for advance rental on a first-come-first serve basis. The cabanas are located in the Blastenhoff area of the waterpark. Private cabana rentals are not available during the Heated Indoor Season.  Click here to learn more about private cabana rentals.

Do you have life jackets and kid’s tubes available?

We have a limited number of life jackets for our guests at no charge. They’re available on all of our river beaches on a first-come-first-serve basis. You may also bring your own life jacket. We do have a limited number of kid’s tubes, or tubes with bottoms. Kid’s tubes are complimentary and are available on a first-come-first-serve basis. Guests may not use their own recreational floatation devices in the waterpark. Personal life-jackets are always welcome!

What about toddlers?

Schlitterbahn Galveston Island has attractions for smaller children in every section of the park, so there’s always something to do. Wasserfest Kids Area, Tiki Tikes and Treasure Island Kids Area are each complete water playgrounds with a collection of mini slides, sprayers, fountains an more. There are even more slides and attractions designed with toddlers in mind in the Torrent Beach Kids Pool and Shipwreck Harbor.

What if there is bad weather on the day of my visit?

If you are concerned about the weather on the day of your visit, check out the forecast before you come. In the event of rainstorm, Schlitterbahn attractions remain open and the Wasserfest convertible section may be enclosed for indoor operation. If there is lightning and thunder in the area, guests will be asked to exit the water until it clears the area, and then the rides will reopen. Since the waterpark will remain open even on rainy days, we do not offer rain checks or refunds.

Are there height requirements on the rides?

Schlitterbahn uses an attraction rating system for all water attractions. An information sign is posted at each attraction entrance with ride descriptions, thrill rating and skills required for riding. You can find blog posts about some of our favorites here.
Riders must be at least 42 inches to experience the Loopy Luge and Guada-Loopy tube chutes and must be at least 48 inches to ride Rohr!, Faust and Furious, Cliffhangers, and the Screaming Serpents bodyslides.

What do we do if our party gets separated?

Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.

Do you have changing facilities?

Changing areas are located in the bathrooms at the main Castle Village. Please be sure to bring swim diapers for infants. Regular diapers are not permitted in any pool or attraction. Swim diapers are available at the gift shops.

Do you have a place for valuables?

It is best to leave them at home. Please don’t bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee plus deposit. The deposit is refunded when the key is returned.) We recommend putting vehicle keys in a locker along with your valuables or securing them so they don’t fall out of your pocket.
Schlitterbahn also offers “Super Splash Cash®” which is an advance, technological waterproof wristband that can be loaded with the amount of money that would you would like to have available for the day. Super Splash Cash can be used for food, beverages and gift shop purchases throughout the park. Super Splash Cash may be purchased at ticket booths, gift shops and locker rental locations. The unused balance can be unloaded at the end of the day. Enjoy fast, easy transactions!
Glasses will come off on some rides, so secure them with a neck strap (available at our gift shops).

Do you have a lost and found?

Any one of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 409.770.9283, ext. 4100.  You may also email Guest Services at sgiguestservices@schlitterbahn.com .
FAQ for South Padre

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What is the best time to come to Schlitterbahn Beach Waterpark?

To avoid crowds on peak weekends, come early or late in the season. Weekends in April, May, early June, late August, September are less crowded than Saturdays in July and early August.

What time does the afternoon discount rate begin?

The afternoon admission rate begins at 3:00 p.m.

If I purchase a two-day pass, do I have to use it on consecutive days?

No, you may use the second day at a later date at the park where it was purchased. You must, however, use the pass prior to the end of the summer season during which it was bought. Two-day passes are not transferable or refundable and must be used by the same person for each visit.

Where can I get discounted tickets?

We have a variety of options for groups of 15 or more. Plus Schlitterbahn Waterparks supports active military members by offering military discount admission tickets at most active-duty military installations in the state of Texas, as well as several military installations in Louisiana and Oklahoma. Discounted tickets are available at ITT or ITR offices. Please note that Ft. Sam Houston, located in the greater San Antonio area, has tickets available at the Sam Houston Club.

Do I have to pay even if I don’t get into the water?

With the most technically-advanced water attractions on the planet for all ages, you’ll certainly not want to miss the fun of Schlitterbahn Beach Waterpark. Waterpark guests purchase special wristbands that allow them access to all of the attractions. You may, however, visit the gift shop, Shrimp Haus restaurant and Main Palapa areas without purchasing a waterpark admission ticket.

Can I bring a picnic to the park?

Yes you can, but you certainly don’t need to. Schlitterbahn Beach offers a wide variety of fun foods, wait service, even a full-service air-conditioned restaurant. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry. Guests with picnic items may use picnic tables located inside the actual waterpark area. Seating under the Grand Palapa overlooking the Rio Beach wave lagoon is reserved for guests using our wait service.

Rent your own exclusive, all-day Cabana or BBQ Palapa!!

Cabanas include covered seating for six people, table, six bottled waters and table-side wait service. Cabanas are rented on a first-come, first-served basis or with a pre-paid reservation. A maximum of 6 people are allowed in any one cabana. Cabanas are located near the Sandcastle area and on the new Cabana Island. Call 956.772.7873 ext. 3211 for rental availability.
BBQ Palapas are available for groups and are located around the Lilypad children’s area in the North Beach area of the park. Covered seating for 35 – 300 people and your own BBQ grill are included. Palapas require a minimum of 25 tickets purchased through the Group Sales Department for a Saturday rental and a minimum of 15 tickets purchased through the Group Sales Department for a Sunday rental. Reservations of palapas are not complete until payment is received. Call 956.772.7873 ext. 3210 for rental availability.

Is there shade?

Shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. Here are some tips on how to avoid a Schlitterburn.

Do you have life jackets?

We have a limited number of life jackets for use by our guests at no charge. They’re available at the customer service desks. Or if you prefer, you may bring your own life jackets. Personal floatation devices may not be used.

What about toddlers?

Schlitterbahn Beach Waterpark’s Lily Pad wading pool is the perfect spot for young children and families. The raining mushroom and frog slide will entice your young ones to frolic in the water.

What if there is bad weather on the day of my visit?

In the event of inclement weather, Schlitterbahn attractions remain open unless there is lightning in the area. Rides will reopen as soon as the lightning leaves the area. Plus, the indoor park remains open unless there is severe weather! Sorry, no refunds or rain checks are issued. Check the forecast here.

Are there height requirements on the rides?

Only four rides have height requirements: The Tempest, The Gale Force, The Storm Chaser, and The Sea Blaster. You must be at least 42 inches tall to ride these rides. Schlitterbahn uses an attraction rating system for all rides and pools. Each attraction is coded to inform guests about the ride and the skills required. Click here to read about some of our favorite rides in South Padre.

What do we do if our party gets separated?

Establish a time and place to meet. Make sure the kids are old enough to be on their own and know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn Beach does not page.

Do you have changing facilities?

Yes, changing facilities are located in the main restroom/locker area. Please be sure to bring diapers for infants. Regular diapers are not permitted in any pool or water attraction. Swim diapers are available in the gift shop.

Do you have a place for valuables?

It is best to leave them at home. Please don’t bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee plus deposit. The deposit is refunded when the key is returned.) We recommend putting vehicle keys in a locker along with your valuables or securing them so they don’t fall out of your pocket.
Schlitterbahn also offers “Splash Cash®” which are waterproof wristbands with tabs in several denominations that can be used for food, beverages and gift shop purchases throughout the park. Splash Cash® may be purchased at ticket booths, gift shops and locker rental locations. Unused tabs, which are still attached to the wristband, may be redeemed for cash at the end of the day at any register location. You may still have change to deal with, so zippered pockets or cash totes are handy ways to carry loose coins.
Glasses will come off on some rides, so secure them with a neck strap (available at our gift shops). Check out our list of things you didn’t know we sell in our gift shops!

Do you have a lost and found?

Any one of our Guest Services locations can assist you with lost and found items. Or you may call the park at 956.772.7873 and ask for Lost & Found.
FAQ for Kansas City

 

What is the best time to come to Schlitterbahn?

For the best experience, we suggest visiting on a weekday and arriving early. If you visit on a weekend, we suggest choosing Sunday. Saturday is the most popular day to visit Schlitterbahn. Weekends in May, late August and September are less popular than weekends in June, July and early August.

If I purchase a two-day pass, do I have to use it on consecutive days?

No, you may use the second day at a later date at the park where it was purchased. You must, however, use the pass prior to the end of the summer season during which it was bought. Two-day passes are not transferable or refundable and must be used by the same person for each visit.

Where can I get discounted tickets?

  • Online Admission Discounts-Discounted admissions are available for online purchases at schlitterbahn.com. Save $3.00 off General Admission and $3.00 off Child/Senior Admission.
  • Online Deals & Packages-Save even more when you take advantage of one of our online special offers and packages. Add a Kansas City T-Bones baseball game to your visit with the Swing & Slide package. Receive discounts on souvenir refillable drink bottles and beach towels. Pre-purchase Special Event tickets and receive a great discount. Add Splash Cash to your discounted online admission to pay for food, beverages, lockers and merchandise. Prices vary.
  • Prepaid Retail Ticket CardsDiscounted admission tickets are available for purchase where gift cards are sold at various locations throughout Kansas, Missouri, Nebraska and Iowa. Save $3.00 off the All-Day General Admission gate price and $3.00 off the All-Day Child/Senior Admission gate price. You must buy ticket cards in advance at these locations to receive this discount. Prepaid ticket cards are available at participating retailers, including Price Chopper, HyVee, Hen House and more.
  • Military Discounts-Schlitterbahn supports members of the military by offering discounted admission tickets at many military installations throughout the region. These tickets provide the best season-long military discount and must be purchased at ITT or ITR offices at participating military installations. This discount is not available at the park entrance. Please visit our Military Discounts Page for a list of participating installations and contact them directly for prices. Those who do not have access to one of the participating installations may show their military ID at the park entrance to receive a $6.00 discount off General Admission and $2 off Child/Senior Admission.
  • Group Discounts-Group rates are available for groups of 15 or more guests visiting on the same day. Groups of 40 or more may add a catered meal to their day. Advance reservation and payment required to be eligible for group rates.

Do I have to pay even if I don’t get into the water?

Yes, with so many great water attractions at Schlitterbahn you won’t want to stay out of the water! Besides our thrilling slides and chutes, there are relaxing pools, over a mile of interconnected rivers and a heated pool with a swim-up bar. Seniors who are simply along with the family may ask for the Senior Spectator rate at the Guest Relations counter. Those with a Senior Spectator admission are not permitted to enter the water.

Does the park accommodate guests with disabilities?

Yes, guests with disabilities may obtain information on park attractions or request assistance at the Guest Relations counter at the park entrance.

Can I bring a picnic to the park?

You are more than welcome to bring your own family picnic baskets and coolers inside the park. Schlitterbahn Kansas City Waterpark also offers a wide variety of fun foods and beverages throughout the park. If you do bring a picnic, please remember grilling, glass, open beverage containers and alcohol are NOT permitted. All ice chests, coolers and picnic supplies are inspected upon entry. Bagged ice is available for purchase.

Is there shade?

Shaded seating is provided throughout the park. We urge everyone to protect their skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them at one of our gift shops.

Do you have life jackets and tubes for kids?

We have a limited number of life jackets and children’s tubes with bottoms for use by our guests at no charge. They’re available at stations throughout the park. You may also bring your own life jackets.

Can I reserve a table?

Hundreds of picnic tables are available on a first-come, first-served basis throughout the park. We suggest arriving early to choose your picnic table.

What about toddlers?

Schlitterbahn Kansas City Waterpark has several water attractions especially for the little ones. The Kinderhaven area has a friendly frog, giant turtle, a shipwreck and choo-choo train with nine mini slides and a raindrop fountain. The Pirate Ship provides even more opportunities for kids to splash and slide.

What if there is bad weather on the day of my visit?

Schlitterbahn is open rain or shine. When lightning, thunder or other severe weather is in the area, attractions may be temporarily closed but the park remains open. Once the severe weather clears, guests are permitted back inside the water. Please review the weather forecast prior to entering the park. No rain checks or refunds.

Are there height requirements on the rides?

Schlitterbahn uses an attraction rating system for all rides and pools. Each attraction is coded to inform guests about the ride and the skills required. Requirements vary per attraction. View specific height and safety requirements on our Attractions page.

What do we do if our party gets separated?

Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost persons. Children should be instructed in advance that if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest customer service location. TIP: write your phone number on your child’s admission wristband so we can easily contact you if your party becomes separated.

Do you have changing facilities?

Changing areas are located inside the restrooms at the park entrance and next to Whitewater Grill in the center of the park. Please be sure to bring swim diapers for infants. Regular diapers are not permitted in any pool or attraction. Swim diapers are available at all gift shops.

Do you have a place for valuables?

The best choice is to leave them at home. Please don’t bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. Locker rentals are available.
Glasses will come off on some rides, so secure them with a neck strap. Neck straps are available at our gift shops. Neck straps may not be permitted on all rides.

What is Splash Cash?

Load your admission wristband with Splash Cash so you do not need to carry cash or cards while enjoying the park. Each guest is provided a waterproof wristband for park admission. Using cash, credit cards or debit cards, add any amount of money to your wristband in $5 increments and use it to pay for food, beverages, lockers and merchandise at most locations throughout the park. No need to carry cash or credit and debit cards. Splash Cash may be purchased at the admissions counter when you arrive. Unused amounts can be refunded at the end of the day at the park entrance. (Splash Cash purchased online is nonrefundable.)  For those who purchase Splash Cash with credit cards it may take 3-5 business days for your bank to post it on your account; 7-10 business days for debit cards.

Do you have a lost and found?

Visit the Guest Relations counter at the park entrance for assistance with lost items. You may also call us at 913.312.3110.

FAQ Corpus Christi

Corpus Christi

Corpus Christi