Families on tram You’ve got questions, we’ve got answers. These are from our main New Braunfels FAQ, with some links to more detailed content on this blog. Don’t see your question addresses? Let us know!


Can I bring a picnic to the park?
YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don’t need to. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry. You can find a Video on ice chest 101,  some winning recipes, and info on  Going Cooler Free, too.



Schlitterbahn partners with “Photo Haus”. They take pictures of our guests throughout the park and offer the photos for purchase at kiosks near park entrances, much like roller coaster pictures. If you have gotten pictures taken recently, and still have your number, it may be possible to retrieve your photo. However, photos are deleted after two days. Please contact 830.743.3289 or email katelynphotomemo@gmail.com or good_ol_mikedavis@hotmail.com. You must include Name, Phone, Address, Park Location, Sticker Number, and Day of Visit.



Do I have to pay even if I don’t get into the water?
Yes, with all the great water attractions at Schlitterbahn New Braunfels Waterpark you won’t want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars. If someone in your party is over 55 please inquire with admissions staff about the “senior spectator” rate.

What time does the afternoon discount rate begin?
The afternoon discount rate begins at 3:00 p.m. every operating day. This rate is only available on the day of admission, and is not available for pre-purchase. 

Where can I get discounted tickets?
For the best discount, purchase your tickets in advance, online. Summer prepaid retail tickets may be purchased at a discount at participating Kroger, HEB, and Valero retail locations (typically located in or near the gift card area.) Special discounts available for groups of 15 or more. Learn more about group programs here.

Seriously. What is the very best deal?
The BEST DEAL is our Two-Day Pass! When you buy a two-day pass, you can use your second day ANY TIME  in the same season. And since the second day is almost 50% off, it’s a screaming deal! REMEMBER: Two-day passes are not transferable or refundable and must be used by the same person for each visit.
Do you offer discounts to the military?
Yes, we love our service members! We participate with local military installations to offer discount tickets.



The waterpark operating schedule can be viewed here.
Be Prepared When You Arrive

What should I do with my stuff?
It is best to leave important items at home. Please don’t bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee plus deposit. The deposit is refunded when the key is returned.) Glasses/sunglasses will come off on some rides, so secure them with a neck strap (available at our gift shops).

But how do I carry around money?
Schlitterbahn offers Super Splash Cash. Cards loaded with a dollar value that you can take around with you and redeem the unused value at the end of the day. Great for food or retail items.

Is there shade and seating?
Naturally shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. We have more tips on avoiding a Schlitterburn. Don’t worry if you forget anything, we have it in our retail shops! Also, we have hundreds of picnic tables, arrive early on busy days to get your favorite spot. Or if you want to upgrade to a shaded spot with a waiter, book  a Cabana.

What is the tram for?
We are SO HUGE. Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Here is a map of the park and both sections.



Do you have life jackets and kid’s tubes available?
We have a limited number of life jackets for our guests at no charge. They’re available on all of our river beaches on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid’s tubes, or tubes with bottoms. Kid’s tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational floatation devices in the waterpark. Personal life-jackets are always welcome!

Can my kid ride on my lap?
No. We do not allow lap riding on any rides. It’s not safe for your child.

What about toddlers?
Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn have been designed with toddlers in mind. And be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.



Are there height requirements on the rides?
Only four rides have height requirements: the Master Blaster, Dragon’s Revenge, the Sky Coaster, and the Downhill Racer. You must be at least 42 inches tall to ride these rides. Schlitterbahn uses an attraction rating system for all rides and pools. Each attraction is coded to inform guests about the ride and the skills required. Check Attractions Listing for an explanation of our rating system and the codes for each attraction.  Visit our attractions page for more information. Schlitterbahn uses an attraction rating system for all water attractions. An information sign is posted at each attraction entrance with ride descriptions, thrill rating, and skills required for riding. Check out our ride blogs for more details on dozens of our most popular rides!


Just In Case…

Do you have a lost and found?
Any one of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734.

What do we do if our party gets separated?
Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.

What if there is bad weather on the day of my visit?
Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.